TRAINING CUSTOMER SERVICE EXCELLENT AND EFFECTIVE COMMUNICATION SKILL

Description of Customer Service Excellent and Effective Communication Skill Training

Training in customer service excellence and effective communication skills is designed to equip individuals with the necessary tools to deliver exceptional service to customers. Participants learn various techniques to engage with customers professionally, empathetically, and efficiently. This training focuses on enhancing active listening skills, developing clear and concise communication, and effectively managing challenging situations.

Through interactive sessions and practical exercises, attendees gain confidence in handling inquiries, resolving issues promptly, and fostering positive relationships with customers, ultimately leading to heightened customer satisfaction and loyalty.

Training Objectives Customer Service Excellent and Effective Communication Skills

1. Enhance customer satisfaction.
2. Improve communication proficiency.
3. Foster positive customer relationships.
4. Increase customer loyalty.
5. Resolve issues effectively.

Excellent and Effective Communication Skills Customer Service Training Material

1. Active listening techniques
2. Empathy development
3. Clear communication strategies
4. Conflict resolution skills
5. Customer engagement methods
6. Problem-solving approaches
7. Handling difficult customers
8. Telephone etiquette
9. Email communication guidelines
10. Role-playing scenarios

Training Schedule

January 24 – 26 2024
14 – 16 February 2024
20 – 23 March 2024
4 – 6 April 2024
15 – 17 May 2024
26 – 28 June 2024
17 – 19 July 2024
14 – 16 August 2024
25 – 27 September 2024
10 – 12 October 2024
7 – 9 November 2024
5 – 7 December 2024

The schedule can be adjusted to suit your needs. Running with a minimum of 2 participants.

Excellent and Effective Communication Skills Customer Service Training Location

1. Jakarta: Amaris Kemang Hotel, Amaris Tendean, Trinity Hotel, Ibis Budget.
2. Bandung: Santika Hotel, Hay Hotel, Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel.
3. Yogyakarta: Hotel NEO+ Awana, Cordela Hotel, Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel,
4. Surabaya: Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel.
5. Malang: Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel.
6. Bali: Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions.
7. Lombok: Favehotel, Novotel Lombok, D Praya Hotel.

Note: The above costs do not include accommodation/lodgin

Investment in Customer Service Excellent and Effective Communication Skill Training

OFFLINE TRANNING (By Call)
ONLINE TRANNING (By Call)

Notes :

1. The two-day training investment is adjusted to the number of participants (on call). *Please feel free to contact us.
2. If the company requires an in-house training package, the training investment budget can be adjusted to the company budget.

Excellent and Effective Communication Skills Customer Service Training Facilities

1. FREE Airport pickup service (Free Hotel/Airport pick up and drop off)
2. FREE accommodation for participants to the training location.
3. Training Customer Service Excellent and Effective Communication Skill / Handout.
4. FREE Flashdisk.
5. Training Customer Service Excellent and Effective Communication Skill Certificate.
6. FREE Bag or backpack (Training Bag) .
7. Training Kit (Photo documentation, Blocknotes, ATK, etc)

COME ON REGISTER YOURSELF IMMEDIATELY
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